Service Design - Resources
Inbox
- Ben Holliday » An introduction to service modelling ✅ 2023-11-20
- Ben Holliday » The importance of frameworks and first principles in service design
- Ben Holliday » Service design starts with user needs
- Designing services with life events - TPXimpact
Events
Resources and repos
- Service design playbook from MoJ
- Service designer - GOV.UK
- Services in government blog
- Touchpoint – Medium
- MA SD @ LCC - Service Futures Lab - Service Design Training
- [[Service-Design-Training-Toolkit.pdf@#Service-Design-Training-Toolkit.pdf]]
Books
- This is Service Design Doing — Book / School / Methods
- Good Services - Lou Downe
- Systems Thinking in the Public Sector - John Seddon
- The Service Organization
- Beyond Sticky Notes
- [[Mapping Experiences - James Kalbach@#Mapping Experiences - James Kalbach]]
- Beyond Sticky Notes
Sub-topics
Service vs UX vs Interaction design
- Getting better at talking about service design and interaction design in government @# by Vicky Teinaki @# UX Collective
- Going from UX to service design; the stark honest truth no one will tell you @# by Erik Flowers @# Practical by Design
Definitions & Introductions
- Demystifying Service Design — Part 1 @# by Erik Flowers @# Practical by Design
- Building Service Design at Intuit - Erik Flowers - Practical by Design - YouTube
- Service Design 101 Erik Flowers and Megan Miller
- The Principles of Service Design Thinking - Building Better Services @# IxDF
Service Design in Gov
- Introducing the service design playbook - Justice Digital
- What we mean by service design - Government Digital Service ✅ 2023-07-24
- Miro @# Service design playbook from MoJ
- What do service designers do? - Home Office Digital, Data and Technology
- 10 tips for working with a service designer - Services in government
- Showing the rewards of user-centred service design at scale - Services in government
- A review of Service Design in Gov 2022
Co-design
- Beyond Sticky Notes
- From user-centred design to co-design - Services in government
- I’m a service designer and I’ve never done co-design — here’s why @# by Martha Edwards @# Nov, 2022 @# Bootcamp
Systems Thinking
- A review of Service Design in Gov 2022
- Using Systems Thinking to Design Better Services @# by Mike Laurie @# Medium
Source: Systems Thinking – Quintessential found here
- Introduction to System Dynamics: Overview - YouTube
- Systems Practice - Free course in Systems Practice from Acumen
- Introducing Systems Thinking into Public Sector Institutions: Learning by Doing? @# Systemic Thinking for Policy Making : The Potential of Systems Analysis for Addressing Global Policy Challenges in the 21st Century @# OECD iLibrary
Workshops
Implementing Policy through Systemic Design @# by Service Design Network @# Touchpoint @# Medium
Methods
- Stakeholder mapping
- [[Mapping Experiences - James Kalbach@#Mapping Experiences - James Kalbach]]
- Adaptive Path Guide to Experience Mapping
- Example - Rail Europe Experience Map @# Adaptive Path
Service Patterns
Creating a replicable, modular approach to shape services from start to finish.
- Service patterns as a strategic approach for digital transformation - TPXimpact
- How to use service patterns in your organisation
- Service patterns and why they matter - Service Transformation
Service Blueprints
- Why… 5 benefits of making blueprints when you build or improve a service - Services in government ✅ 2023-11-17
- Basic principles and method: How to build a service blueprint and what you can achieve with it
- More detailed and some useful guidelines: How to create a service blueprinting facilitation guide
- Service Blueprints: Definition
- Example - Digital Justice Landscape @# A map of the entire criminal jus… @# Flickr
Systems mapping
![[Systems Thinking#Systems Mapping@#Systems Thinking > Systems Mapping]]